IT Service Desk Associate - Dublin

Overview

The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Ireland and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.

The Day-to-Day:

• Provide tier 1 and tier 2 support to end-users
• Perform installation, repair, and preventative maintenance of end-user software and hardware
• Establish network connectivity and hardware and software configuration
• Support third-party software applications
• Track, resolve or escalate all incidents and requests in ServiceNow
• Implement physical end-user inter- and intra- office relocation services
• Handle software pushes and desktop imaging
• Provide Tier 1 Telecom Support
• Help develop and improve the IT Service Desk's efficiency and customer service rating
• Order equipment and services for employee business usage
• Provide a prompt response to user requests for information and assist in application system problem resolution
• All other responsibilities assigned by IT Service Desk Management

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your Qualifications:

• University degree, technical certifications, or combination of education and experience required
• 2 years of experience in IT and Infrastructure and Operations preferred
• A+ Certification ideal
• Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus
• Expertise in decision-making/troubleshooting
• Excellent customer service skills required
• Able to prioritize work based on needs

Why Fisher Investments Ireland:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients' priorities by using a simple and transparent fee structure and recognised European custodians.

It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% coverage of the supplemental medical and dental premiums for you and your qualified dependents*
• Our supplemental medical provider, Irish Life Health, covers a range of conditions
• Dental coverage through DeCare and 100% reimbursement for general and preventative care
• 28 days annual leave, increasing to 30 after five years of service, with the ability to purchase up to 3 additional days
• A supplemental retirement pension to employees. 9% company pension contribution with an additional company match up to 5%
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events
• Monthly gym subsidy*

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER

*Employees responsible for any benefit-in-kind taxes as a result of the premiums/membership costs paid by the Company