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IT Service Desk Associate - Europe

Fisher Investments UK London, United Kingdom


The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Europe and its employees. Reporting into your team leader, you will troubleshoot,

diagnose and resolve complex PC and network problems.

The Day-to-Day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide tier 1 and tier 2 support to end-users
  • Perform installation, repair, and preventative maintenance of end-user software and hardware
  • Establish network connectivity and hardware and software configuration
  • Support third-party software applications
  • Track, resolve or escalate all incidents and requests in ServiceNow
  • Implement physical end-user inter- and intra- office relocation services
  • Handle software pushes and desktop imaging
  • Provide Tier 1 Telecom Support
  • Help develop and improve the IT Service Desk's efficiency and customer service rating
  • Order equipment and services for employee business usage
  • Provide a prompt response to user requests for information and assists in application system problem resolution
  • All other responsibilities assigned by IT Service Desk Management

Your Qualifications:

  • University degree, technical certifications, or combination of education and hands-on experience required
  • 2 years of experience in IT and Infrastructure and Operations preferred
  • A+ Certification ideal
  • Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework a plus
  • Expertise in decision-making/troubleshooting
  • Excellent customer service skills required
  • Able to prioritize work based on needs

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians.

It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

  • 100% coverage of the supplemental medical and dental premiums for you and your qualified dependents*
  • 28 days annual leave, increasing to 30 after 5 years of service, with the ability to purchase up to 3 additional days
  • Annual Health Screening for you and your qualified dependents*
  • 9% company pension contribution with an additional company match up to 5%
  • Two Pension Contributions methods to choose from
  • Monthly gym subsidy* and Cyclescheme programme
  • Interest-free season ticket loan available for purchase upon six months of employment**
  • Voluntary worldwide business and leisure travel insurance, including winter sports
  • Two Wellness Programmes (free, confidential and available 24/7)
  • Enhanced maternity pay subject to 12-months continuous service
  • A collaborative working environment that practises ongoing training, educational support and employee appreciation events

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.


*Employees responsible for any benefit-in-kind taxes as classed by the HMRC

**Available only to regular full-time employees with at least a 12-month contract