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German IT Service Desk Associate

Fisher Investments Luxembourg Luxembourg, Luxembourg
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The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Luxembourg and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.

The Day-to-Day:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Provide tier 1 and tier 2 support to end-users

  • Perform installation, repair, and preventative maintenance of end-user software and hardware

  • Establish network connectivity and hardware and software configuration

  • Support third-party software applications

  • Track, resolve or escalate all incidents and requests in ServiceNow

    Implement physical end-user inter- and intra- office relocation services

  • Handle software pushes and desktop imaging

  • Provide Tier 1 Telecom Support

  • Help develop and improve the IT Service Desk's efficiency and customer service rating

  • Orders equipment and services for employee business usage

  • Provide a prompt response to user requests for information and assists in application system problem resolution

  • All other responsibilities assigned by IT Service Desk Management

Your Qualifications:

  • University degree, technical certifications, or combination of education and hands-on experience required

  • Fluent in English and German

  • 2 years of experience in IT and Infrastructure and Operations preferred

  • A+ Certification ideal

  • Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus

  • Expertise in decision-making/troubleshooting

  • Excellent customer service skills required

  • Able to prioritize work based on needs

Why Fisher Investments Luxembourg:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Luxembourg align with our clients’ priorities by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

  • 100% paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents
  • 28 days annual leave with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
  • A supplemental retirement pension plan featuring a 4% contribution of base pay up to the social security ceiling and 12% for base pay over the ceiling, as well as a 50% match on personal contributions up to €600 annually
  • Up to €219.60 in employer-paid monthly lunch vouchers
  • Gym subsidy of up to €50 per month
  • $10,000* fertility, hormonal health and family-forming benefit
  • A collaborative working environment that practises ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS LUXEMBOURG IS AN EQUAL OPPORTUNITY EMPLOYER

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