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IT Service Desk Associate - Luxembourg

Fisher Investments Luxembourg Luxembourg, Luxembourg

Overview

The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Luxembourg and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.

The Day-to-Day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide tier 1 and tier 2 support to end-users
  • Perform installation, repair, and preventative maintenance of end-user software and hardware
  • Establish network connectivity and hardware and software configuration
  • Support third-party software applications
  • Track, resolve or escalate all incidents and requests in ServiceNow
  • Implement physical end-user inter- and intra- office relocation services
  • Handle software pushes and desktop imaging
  • Provide Tier 1 Telecom Support
  • Help develop and improve the IT Service Desk's efficiency and customer service rating
  • Orders equipment and services for employee business usage
  • Provide a prompt response to user requests for information and assists in application system problem resolution
  • All other responsibilities assigned by IT Service Desk Management

Your Qualifications:

  • University degree, technical certifications, or combination of education and hands-on experience required
  • 2 years of experience in IT and Infrastructure and Operations preferred
  • A+ Certification ideal
  • Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus
  • Expertise in decision-making/troubleshooting
  • Excellent customer service skills required
  • Able to prioritize work based on needs

Why Fisher Investments Luxembourg:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Luxembourg align with our clients' priorities by using a simple and transparent fee structure and recognised European custodians.

It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

  • 100% coverage of the membership or premium cost for the supplemental healthcare (includes medical, dental, vision) for employees and their qualified dependents*
  • Our supplemental medical provider, DKV, covers a range of conditions and reimbursement options for treatments including dental treatment and orthodontic care. It also includes medical care if needed when travelling abroad
  • 28 days annual leave, increasing to 30 after five years of service, with the ability to purchase up to 3 additional days
  • A supplemental retirement pension to employees, 4% of your base pay up to the social security ceiling and 12% for base pay income over the ceiling. FIL will match employee personal contributions up to a maximum of 50% (or €600 given the current employee maximum is €1200 annually as set by the government)
  • A collaborative working environment that practises ongoing training, educational support and employee appreciation events
  • Monthly gym subsidy*

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

FISHER INVESTMENTS LUXEMBOURG IS AN EQUAL OPPORTUNITY EMPLOYER

*Employees responsible for any benefit-in-kind taxes as a result of the premiums/membership costs paid by the Company