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Service Desk Associate (temp to hire) (2018-6353)

San Mateo, CA, United States
Information Technology


Job Description


This isn’t your cookie cutter help desk position. A Service Desk Associate at Fisher Investments will think beyond the world of checklists and standardized answers. You will learn our system’s in’s and out’s and act as a critical member of the team’s ability to solve problems, create efficiencies and serve our internal customers. Sound intriguing? Then apply today to join our Help Desk team in San Mateo, CA in this contract-to-hire role.


The Opportunity


The support you will provide includes computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations. We’ll rely on you to trouble-shoot, diagnose and resolve complex PC and network problems. Our employees work within Windows 7, and many utilize Citrix desktop environment—with so many interacting systems, the ability to identify patterns and investigate solutions is critical to this position’s success. 


Keys to Success


This position requires agility and adaptability to support the needs of the business. Those who thrive here know they don’t know everything, and they don’t let that stop them. They’re energetic and know the importance of what they do to those we serve. They take ownership of the process and act as an advocate for the end-user. They’re not afraid to “roll up their sleeves” and take on even basic tasks to help out the team. They have a strong drive to learn, and do more than they currently do, but the professional patience to know these things take time. They find a balance between being a bold individual contributor and a team player.


Past experience within an Enterprise Help Desk/Desktop Support environment will provide the required technical foundation, but individuals tend to excel here if they take time to absorb, understand, and then innovate within their current environment. They know the importance of customer satisfaction and can work cross-functionally, and consistently seek to be part of the solution; they don’t just fix things, but actually think through “why” and “how” surrounding issues.


We’re looking for high caliber employees—sound like you? Apply now!











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