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Service Desk Telecom Associate (2018-6354)

San Mateo, CA, United States
Information Technology


Job Description



Fisher Investments is a privately-held investment management firm who manages portfolios for high-net-worth private clients and some of the world's preeminent institutions. We are now searching for a highly talented Service Desk Telecom Associate to join our team in San Mateo, CA (SF Bay Area) in a Contract-to-hire assignment. We believe in providing our employees with the tools, support, and training they need to thrive within our company and in their professional career. We have invested a lot of resources and time into our IT department, and we are dedicated to securing the most advanced technologies available.



•Provide high touch end user support for technical and service issues
•Manage and schedule installation of all home office telecom and internet connections
•Negotiate and execute service agreements for telephony, Internet and equipment for home office and cellular devices
•Manage vendor relationships with providers and telecom enterprise manager (TEM)
•Maintain inventory levels including new purchases, audit of existing equipment and reporting as needed
•Work closely with the I.T. Controller’s office to reconcile and audit services and costs
•Repair, service equipment as needed


•Experience ordering, managing and supporting home office setups
•Managing telecom vendor relationships
•Managing, routing and executing contracts in a timely manner
•Expert ability to support a large external user base
•Executive support experience highly desired
•2+ years supporting mobile devices
•2+ years’ experience supporting an enterprise class infrastructure
•Strong analytical capabilities
•Strong verbal and written communication skills.  Ability to communicate with all levels of management with varying levels of technical expertise
•Self-starter with a drive for completion and a sense of urgency
•Advanced knowledge of Windows Operating systems and PC support desired
•Able to lift 40 pounds










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