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Telecom Analyst (2019-8374)

Plano, TX, United States
Information Technology
2019-8374

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Job Description

Overview

It’s an exciting time to join Fisher Investments; we’re investing heavily in the future of our firm’s technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that drives future global growth and scale through strategic solutions and continuous innovation.  We play a foundational role in supporting our firm’s diverse businesses, and we’re excited to continue solidifying that foundation as we add more talented technologists to our Technology team.

 

Our Technology Department is now seeking a highly talented Telecom Analyst with experience supporting telecom systems and applications to join our team. In this role, you will perform a number of duties including providing general systems and application support, serving as an important team member on a variety of projects, and serving as an internal consultant to help optimize processes that leverage the Firm’s telecom systems and other technologies. The successful candidate will have strong communication skills, a background using systems analysis best practices, and a strong aptitude for learning new processes and applications. This position can be located in our Camas, WA, (near Portland, OR) office or our Plano, TX, (near Dallas, TX) office.  This will be a contract-to-hire or direct hire opportunity.

 

The Day-To-Day:

  • Partner with your business customers to understand their current and future telecom needs
  • Provide advice/alternatives to business partners for proposed process and system changes
  • Elicit requirements and develop functional specifications for maintenance items, enhancements, and project-related needs
  • Serve as a liaison between internal business customers and the Telecom Team
  • Assist with business case development and estimation for projects and other initiatives
  • Manage configuration of the applications you support
  • Provide Project Management duties, as needed, for small to mid-sized projects
  • Provide support for application-related issues
  • Develop and maintain application roadmaps for your assigned systems and/or applications
  • Coordinate testing to ensure system changes are ready for production use
  • Develop and maintain documentation and end-user training materials for your assigned systems and applications
  • Work with technology vendors

Qualifications:

  • 5+ years of experience working as a Systems Analyst and knowledge of best practices and methods
  • A solid understanding of project management frameworks and their associated deliverables
  • An ability to build rapport and trust with Technology team members as well as business teams for the areas you will be supporting
  • Excellent written and verbal communication skills including the ability to confidently present to groups and management
  • Experience working with geographically distributed teams
  • Hands-on experience configuring and supporting telecom applications
  • Experience with queries and the ability to analyze data
  • Demonstrated proficiency with process diagramming
  • Experience working in Jira and Confluence is desired
  • Completion of a 4-year degree or equivalent experience 

Why Fisher Investments:

Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:

 

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 week paid Primary Caregiver Parental Leave
  • And much, much more 

We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us as a Top Workplace.

 

But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.

 

* California employees accrue up to 17 days of PTO and 3 days of sick time per year.

 

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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