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401(k) Service Program Manager (2019-8488)

Camas, WA, United States


Job Description


As the 401(k) Solutions Service Program Manager, you’ll play a key role in helping support the 401(k) Solutions Service organization’s efforts to positively impact the financial future of thousands of hard working Americans.  Join a group that has consistently shown strong organic growth, which will likely continue for the foreseeable future. Leave your mark by building processes, programs and structure in the early days of an innovative group.

The Opportunity:


The 401(k) Service Program Manager is responsible for managing programs, projects and initiatives focused on improving our business processes and overall service delivery for our clients. In this role, you’ll act as a unifying central point of contact across the teams within the 401(k) Service organization and support alignment and effective communication throughout. You’ll also support technology improvement initiatives, including our Salesforce CRM and other programs.


The Day-to-Day:

  • Manage all aspects of service programs and initiatives
  • Document and create processes related to improving our service offering
  • Support alignment, training and effective communications related to client service activities and offerings
  • Assess business requirements to deliver service program components, including implementation of solutions, staffing of projects and timelines
  • Work with department personnel to evaluate current business processes and requirements
  • Coach, mentor, motivate and supervise program team members and contractors, and influence them to take positive action and accountability for their assigned work
  • Develops best practices and tools for program execution and management
  • Familiarity with Salesforce preferred


Your Qualifications:

  • 3 years of experience in Program or Project Management
  • Strong familiarity with change management and problem solving
  • Working knowledge of MS Office
  • Highly-developed analytical ability
  • Bachelor’s Degree or equivalent combination of education and experience required


Why Fisher Investments:


Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 week paid Primary Caregiver Parental Leave
  • And much, much more

We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us as a Top Workplace.


But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.


* California employees accrue up to 17 days of PTO and 3 days of sick time per year.




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