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Process Improvement Program Manager (2020-8723)

Camas, WA, United States


Job Description


Record breaking growth is driving change in many facets of our organization. You can join the Business Process Optimization Group in continuing firm success using your experience in process management and lean methodologies. This is an opportunity to own a targeted area of focus within our enterprise process management program.


The Opportunity:


Fisher Investments is looking for a Program Manager for Business Process Optimization. You will be responsible for helping assess needs across targeted areas of the enterprise, re-engineering processes and events impacting the efficient running of the enterprise and creating business operational metrics. Your process improvement, problem solving and expertise in lean methodologies will be a key contributor to driving overall firm success.


The Day-to-Day:

  • Oversees aspects of the enterprise process management program for their targeted area of focus
  • Drives measurable process creation and improvements in the target business area
  • Effectively communicates and gains agreement with senior stakeholders and key business partners to align project priorities with organizational goals and objectives
  • Manages concurrent projects and delivers educational programs to establish and maintain a culture of continuous improvement
  • Responsible for making contributions as part of the team responsible for effectively implementing business process management practices throughout the enterprise

Your Qualifications:

  • Bachelor’s Degree or equivalent combination of education and experience required
  • 3+ years of experience in delivering business process change
  • Excellent oral and written communication skills
  • Experience at working both in a team-oriented, collaborative environment and working independently
  • Ability to elicit cooperation from a wide variety of sources, including senior management, internal clients, and other departments
  • Resilient and can react to adjustments and alterations in projects and program promptly and efficiently
  • Familiarity with development of KPIs, analyzing business problems for root causes and the application of process optimization tools and methods (e.g., Lean, Six Sigma, LSS) to solve business operational issues and create scalable service processes
  • Prefer some exposure to Business Process Management tools (e.g. Appian, Pega) and methods (e.g. BPMN 2)
  • Strong familiarity with change management and creative independent problem solving
  • Working knowledge of MS Office; active user of Visio or other process mapping software


Why Fisher Investments:


Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • And much, much more

We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us a Top Workplace. 


But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.


* California employees accrue up to 17 days of PTO and 3 days of sick time per year.





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