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Cisco Voice and Collaboration Operations Engineer (Infrastructure Engineer) (2020-8782)

Tampa, FL, United States
Information Technology


Job Description


It’s an exciting time to be in our IT department; we’re investing in the future of our firm’s technology.  Our business is growing internationally, which emphasizes the need to build an unparalleled technology team that creates future global scale through strategic solutions and continuous innovation. We play a foundational role in supporting our firm’s diverse businesses, and we’re excited to continue solidifying that foundation as we add more talented technologists to our team.


Fisher Investments understands that we need technology to support what we do — IT is a business partner, not an expense center. You’ll get to build up your skillset in both and be an expert within our firm. There’s plenty of room for ongoing professional development, in fact, we encourage it!


With the continued growth of our firm, we are expanding into the Tampa, FL, market where you will have the opportunity to support our offices abroad (UK and Luxembourg) and domestically (Woodside and San Mateo, CA; Plano, TX; Camas, WA).


The Opportunity:


Our Technology Department is now seeking a highly talented Cisco Voice and Collaboration Operations Engineer to join our team.  This position will be located in our Tampa, FL, office. This will be either a contract-to-hire or direct hire opportunity.


Your Qualifications: 

You’ll need some technical skills…


Strong skills in UC / Collaboration and solid route/switch expertise

Must have 5+ years of related IP telephony design and implementation experience in the following areas:

  • Cisco UC Manager / Call Manager (CUCM)
  • Cisco Unity / Cisco Unity Connection (CUC)
  • Cisco Emergency Responder (CER)

Must have experience in at least one of the following areas: Contact Center, Telepresence, or Collaboration suite - including related items listed below:

  • Cisco Unified Border Element (CUBE) and SIP Trunking
  • Cisco IM & Presence Server (IM&P) / Cisco Jabber
  • Telepresence Management Suite (TMS), Telepresence Server
  • Voice IOS Gateways with H.323, MGCP
  • Cisco Unified Survivable Remote Site Telephony (SRST)
  • Cisco Meeting Server (Cisco CMS, Acano)
  • Webex, BlueJeans, or Zoom
  • Cisco Contact Center Express
  • Genesys
  • Call Recording

Must have excellent customer facing skills, problem solving, troubleshooting skills, and documentation skills. Cisco certifications are a plus (e.g. CCNP, CCNA Collaboration) but are not strictly required.


And you’ll need some soft skills…

  • Ability to communicate complicated IT information within the IT department and out to the rest of the business, adjusting to each person’s level of knowledge
  • Organization, delegation, cooperation and similar skills will help you manage projects as well
  • You will be a resource to the department and the firm—you’ll need to identify technical solutions to business problems and take them through implementation.
    • Overall, you’ll need professional-level knowledge of Cisco products enabling you to design, implement, support, and maintain 24x7 voice services, serving as one of the top tier levels of escalation for issues.
  • You will be a technical owner on projects—management will rely upon you to keep our company running smoothly.

Are you up to that challenge?  If you are ready to take your career to the next level, and make an impact at a great company, apply now!


Why Fisher Investments:

Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 week paid Primary Caregiver Parental Leave
  • And much, much more 

We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us as Top Workplace.


But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.


* California employees accrue up to 17 days of PTO and 3 days of sick time per year.






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