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Enterprise Infrastructure Operations Telecommunications Manager (2020-9189)

Camas, WA, United States
Information Technology


Job Description


Are you looking to join a growing global investment firm? Do you have experience working in telecommunications operations leading a technical team? If so, our Enterprise Infrastructure Operations Telecommunications Manager may be the right fit for you!  


The Opportunity:


As the Telecommunications Manager, you will have the opportunity to positively impact Fisher Investments goals and objectives by expanding the telecom strategy and enhancing services to meet the needs of our business partners. In this role, you will be working closely with other Technology teams including; Legal, Compliance, Information Security and IT Procurement to ensure services are delivered consistently, efficiently and securely. 


The Day-to-Day:

  • Lead the implementation and support of all the telecom services and platforms including Cisco Unified Communications Manager (CUCM), Voice gateways, Unity, Video conferencing, Call center, call routing and reception, faxing and collaboration solutions
  • Manage the Telecom Operations team as well as external telecom vendors
  • Ensure telecom services and functions are operating efficiently across all locations
  • Coordinate with internal and external resources to ensure performance issues and bottlenecks are addressed
  • Deliver all internal and business driven projects on time and on budget
  • Leverage ServiceNow to deliver consistent and repeatable service to customers
  • Negotiate, draft, and edit business and commercial terms with vendors
  • Ensure that all services meet FI’s compliance and audit requirements including Information Security standards


Your Qualifications:

  • 7+ years in the telecom industry reviewing/negotiating contracts and managing technical projects
  • 8+ years’ experience working in an Infrastructure and Operations environment
  • Demonstrated understanding of utilizing a Cisco Unified Communication Solution
  • Experience leading a technical team and troubleshooting telecom platforms, services and applications
  • Knowledge across the telecom technology landscape including multi-vendor platforms with an emphasis on effective Infrastructure Operations Management
  • Experience establishing a structure for SLA’s and OLA's
  • Technical knowledge of networking, TCP/IP, PBX systems, collaboration and video sharing solutions as well as call routing

Why Fisher Investments:


Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • And much, much more

We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us as a Top Workplace! But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.


* California employees accrue up to 17 days of PTO and 3 days of sick time per year.




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