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IT Service Desk Associate (2020-9200)

Camas, WA, United States
Information Technology
2020-9200

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Job Description

Overview

Are you looking to join a global technology department for an industry leading financial advisory firm? Fisher Investments is looking for driven technologists to support our critical business applications. If you are seeking the opportunity to make an impact as we develop scalable and strategic solutions to support our global growth, we want to hear from you! 

 

The Opportunity:

 

As a Service Desk Associate, you will think beyond the world of checklists and standardized answers. You will learn our system’s ins and outs and act as a critical member of the team’s ability to solve problems, create efficiencies and serve our internal customers. This is a contract-to-hire opportunity.

 

The Day-to-Day:

  • Provide support to computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations
  • Trouble-shoot, diagnose and resolve complex PC and network problems
  • Act as an advocate for the end-user and think through the “why” and “how” surrounding issues
  • Identify patterns and investigate solutions within a Windows 10 and Citrix desktop environment

 

Your Qualifications:

  • Bachelor’s degree, technical certifications or combination of education and hands-on experience required
  • 1-2 years’ experience in IT and Infrastructure and Operations  or experience within an Enterprise Help Desk/Desktop Support environment
  • Experience in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework
  • Demonstrated success in decision making and troubleshooting
  • Demonstrated excellent customer service skills

 

Why Fisher Investments:

 

Fisher Investments is a different kind of investment firm. We do not come from Wall Street, nor do we believe we fit in with most of the finance industry, and we are proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it is the people that make the Fisher purpose possible. After all, it is our people that enable us to offer the level of service that we do. Moreover, we invest in them accordingly, offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 week paid Primary Caregiver Parental Leave
  • And much, much more 

We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we are Great Place to Work Certified, and The Oregonian named us as Top Workplace.

 

But in the end, it is not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.

 

* California employees accrue up to 17 days of PTO and 3 days of sick time per year.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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