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Senior Cisco Voice and Collaboration Operations Engineer (2020-9317)

Plano, TX, United States
Information Technology


Job Description


Are you looking to join a growing telecom operations team with a global presence? Fisher Investments is looking for a talented Senior Cisco Voice and Collaboration Engineer to join our team. Our business is growing internationally, which emphasizes the need to build a skilled telecom operations team that provides strategic solutions and continuous innovation. If you are ready to take your career to the next level and make an impact at a growing financial services firm, apply now!

The Opportunity:


Our telecom operations team supports the global voice, video and collaboration services for the firm. You will design and support Cisco Call Manager, Unity, Unified Border Elements, SIP Trunking, Presence and Gateways. You will lead improvement initiatives and have the opportunity to manage telecom projects.

The Day-to-Day:

  • Provide telecom engineering support and consultation
  • Monitor system availability and performance
  • Support multi-site conferencing
  • Assist with operations projects including rolling out new video conference features
  • Provide Tier 3 and Tier 4 support, both onsite and remotely
  • Be responsible for the health and maintenance of global voice systems

Your Qualifications:

  • 5+ years IP telephony design and implementation experience, including Cisco UC Manager / Call Manager (CUCM), Cisco Unity / Cisco Unity Connection (CUC) and Cisco Emergency Responder (CER)
  • Experience in at least one of the following areas: Contact Center, Telepresence, or Collaboration Suite

Experience with the following skills:

  • Cisco Unified Border Element (CUBE) and SIP Trunking
  • Cisco Expressway
  • Cisco IM & Presence Server (IM&P) / Cisco Jabber
  • Cisco UC Manager Automation
  • Telepresence Management Suite (TMS), Telepresence Server
  • Voice IOS Gateways with H.323, MGCP
  • Cisco Unified Survivable Remote Site Telephony (SRST)
  • Cisco Meeting Server (Cisco CMS, Acano)
  • WebEx, BlueJeans, Zoom
  • Cisco Contact Center (UCCX/PCCE)
  • Genesys Contact Center
  • Call Recording
  • Cisco UC Manager Automation

Why Fisher Investments:


Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • Back-up Child Care Program available, offering up to 10 days annually
  • And much, much more

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is driven by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you can contribute, collaborate, and make a difference in the lives of people by bettering the investment universe.


We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us as a Top Workplace! But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.


* California employees accrue up to 17 days of PTO and 3 days of sick time per year.






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