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IT Service Desk Associate

Camas, WA, United States
Information Technology
Associat

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Job Description

Overview

Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you! 

 

The Opportunity:

 

As an IT Service Desk Associate, you will think beyond the world of checklists and standardized answers. You will learn our system’s ins and outs and act as an essential member of the team’s ability to solve problems, create efficiencies and serve our internal customers. You will report to the service desk Manager who will aid in your on-the-job training and professional development.

 

The Day-to-Day:

  • Provide support to computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations
  • Diagnose and resolve complex PC and network problems
  • Advocate for the end-user and think through the “why” and “how” surrounding issues
  • Identify patterns and investigate solutions within a Windows 10 and Citrix desktop environment

Your Qualifications:

  • Bachelor’s degree, technical certifications or combination of education and hands-on experience
  • 1+ years’ experience in IT and Infrastructure and Operations or experience within an Enterprise Help Desk/Desktop Support environment
  • Experience in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework
  • Experience troubleshooting issues and use insights to guide improvements
  • Excellent customer service skills

Why Fisher Investments:

 

At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it’s the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 weeks paid Primary Caregiver Parental Leave
  • Back-up Child Care Program available, offering up to 10 days annually
  • A cumulative learning and development framework customized for every employee
  • An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

  • California employees accrue up to 17 days of PTO and 3 days of sick time per year. 

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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