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Senior Voice and Collaboration Architect

Plano, TX, United States
Information Technology
9535

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Job Description

Overview

Are you looking to join a growing telecom engineering team with a global presence? Fisher Investments is looking for an experienced Senior Voice and Collaboration Architect to join our team. Our business is growing internationally, which emphasizes the need to build a skilled telecom engineering team that provides strategic solutions and innovation. If you are ready to take your career to the next level and make a difference at a growing financial services firm, apply now!

 

The Opportunity:

 

Our engineering team supports a broad spectrum of infrastructure technologies, including global voice, video and collaboration services. You will report to the Engineering Manager/Team Lead and architect Cloud-based telephony, call center systems and on premise Cisco Call Manager (Communications Manager) systems. You will oversee dial plan design, modernization efforts, and promote improvement with voice, video, collaboration and call center technology projects.

 

The Day-to-Day:

  • Provide global telecom engineering architecture and consultation
  • Design voice, video, collaboration and call center technologies for both cloud and on premise services
  • Oversee engineering projects around the globe to support growth
  • Provide Tier 3 and Tier 4 support, both onsite and remotely
  • Manage the roadmap, architecture, health, scalability and fit-for-purpose of global voice and video solutions

Your Qualifications:

  • 10+ years IP telephony design and implementation experience, including Cisco UC Manager / Call Manager (CUCM), Cisco Unity / Cisco Unity Connection (CUC)
  • Experience with cloud-based video systems such as Zoom, WebEx, BlueJeans, MS Teams
  • Expert knowledge in at least one of the following areas: Call Center, Video, Collaboration platforms

Experience with the following:

  • Global dial plan design using E.164 and TEHO
  • Cisco Unified Border Element (CUBE) and SIP Trunking
  • Cisco Expressway
  • Cisco IM & Presence Server (IM&P) / Cisco Jabber
  • Cisco UC Manager Automation
  • Cisco Meeting Server (Cisco CMS, Acano)
  • Cloud-based telephony – RingCentral, 8x8, etc.
  • Call Center – Genesys, Five9, UCCE, etc.
  • Call Recording
  • Cisco UC Manager Automation

Why Fisher Investments:

 

At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, the people make the Fisher purpose possible. Moreover, we invest in them by offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 weeks paid Primary Caregiver Parental Leave
  • Back-up Child Care Program available, offering up to 10 days annually
  • A cumulative learning and development framework customized for every employee
  • An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

 

*California employees accrue up to 17 days of PTO and 3 days of sick time per year. 

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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