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Bilingual Client Service Associate

Plano, TX, United States
Operations
11088

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Job Description

Overview

Our 401(k) group is growing and you can help mold and adapt our business to better service our 401(k) clients, within the security of working at a well-established firm.

The retirement plan space can be a complex and confusing market for small businesses and their employees to navigate – our mission is to work with small businesses to better their employee retirement plan needs.

 

The Opportunity:

 

You don't need 401(k) experience to be successful in this role. We have all the resources to train you to be an expert in both 401(k) operations and Fisher Investments' unique service offering.

 

You will use your bilingual English and Spanish language to enroll clients and educate them on saving for retirement. If you enjoy handling new challenges every day, then you will excel in this dynamic role. You will report directly to your Manager who will aid in your training and career development.

 

The Day-to-Day:

  • You will handle the logistics and operations of onboarding new clients
  • You will help and guide participants to get enrolled in their plans and with any ongoing service needs
  • As the group continues to grow, you will lead side projects and help with creating efficiencies within the team
  • You will support data analysis by tracking demographic and participant trends
  • You will make plan amendments, payroll submissions and monitor large trade implementations

Your Qualifications:

  • Bilingual in Spanish and English, both verbal and written
  • Bachelor's degree or equivalent combination of education and experience
  • Commitment to maintain quality of work while sticking to a timeline
  • You're introspective, learning from your setbacks
  • You are engaging and can effectively communicate verbally and in writing
  • Maintain client focus and find appropriate solutions when faced with ambiguity
  • U.S. candidates must be fully vaccinated as defined by the medical community against COVID-19 and provide proof of such vaccination by date of hire

Why Fisher Investments:

At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 weeks paid Primary Caregiver Parental Leave
  • Back-up Child Care Program available, offering up to 10 days annually
  • A cumulative learning and development framework customized for every employee
  • An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

 

*California employees accrue up to 17 days of PTO and 3 days of sick time per year.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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