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Salesforce Marketing Cloud Administrator

Tampa, FL, United States
Information Technology
11488

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Job Description

Overview

It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress. We are important to supporting our firm's diverse businesses, and we're excited to continue solidifying that foundation as we add more experienced technologists to our Technology team.

 

The Opportunity:

 

Fisher Investments is looking for an experienced Salesforce Marketing Cloud Administrator to assist with projects and support work. We are looking for someone with an ability to configure Marketing Cloud, who will partner with our CRM and Product teams to ensure we get the most out of the platform and provide great customer experiences. You will report to the Application Development Team Leader.

  • Create Lists, Data Extensions and subscriber lists
  • Create segmentation groups
  • Track communications and develop relevant reports and dashboards

The Day-to-Day:

  • Use Salesforce Marketing Cloud to create journeys using Journey Builder and sync data from Salesforce CRM to Marketing Cloud and back
  • Suggest and implement changes and help FI get the most from the platform
  • Use SF Connector for passing data to and from Salesforce Financial Services Cloud
  • Provide support and point of escalation for product teams using Marketing Cloud
  • Complete QA checks on changes to data and journeys
  • Configure business process managed through Marketing Cloud, e.g. content approval processes and groups
  • Configure and run triggers and API calls within the Marketing Cloud platform
  • Ensure customers adopt and obtain maximum value from Datorama
  • Monitor and interpret customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success
  • Work with cross-functional teams to ensure the proper approach is taken to maximize client engagement

Your Qualifications:

  • 5+ years of experience with Salesforce.com administration and configuration
  • Experience with Salesforce Marketing Cloud or ExactTarget and hands-on knowledge of Datorama
  • Salesforce Certified Marketing Cloud Consultant Credential
  • Experience with basic HTML, AMP script and SQL
  • Digital marketing experience
  • Experience working with a variety of customer types and growing their business
  • U.S. candidates must be fully vaccinated as defined by the medical community against COVID-19 and provide proof of such vaccination by date of hire

Why Fisher Investments:

 

At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 weeks paid Primary Caregiver Parental Leave
  • Back-up Child Care Program available, offering up to 10 days annually
  • A cumulative learning and development framework customized for every employee
  • An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

 

*California employees accrue up to 17 days of PTO and 3 days of sick time per year.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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