Senior Operations Engineer

The Opportunity:

The Senior Operations Engineer oversees the effective installation and performance of advanced operating system hardware and software on Fisher Investment's Core Infrastructure. This person is also responsible for maintaining, monitoring, and analyzing system components, as well as making recommendations and implementing changes, as appropriate. You will be reporting to the Team Leader of Infrastructure Operations.

The Day-to-Day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees various technologies and solutions across the core Infrastructure environment end-to-end to effectively monitor and manage the reliability and stability of the products and solutions
• Manages the efficient day-to-day operations and maintenance of the IT services with best practices, automation and orchestration capabilities to ensure effectiveness of the service
• Proactively identifies areas for improvement and leads the effort in standardizing, streamlining, and enhancing processes
• Responsible for hardware lifecycle, application deployments, and providing root cause analysis of chronic or repeat incidents
• Responsible for managing adherence to predefined SLAs and providing necessary reporting to executive team
• Troubleshoots and configures various technologies within Fisher’s Core Infrastructure
• Collaborates with Engineering Teams to gauge the effectiveness and efficiency of existing systems
• Implements strategies for improving or further leveraging Infrastructure Systems
• Responsible for monitoring system availability, performance, and service levels
• Responsible for resolving issues, alerts, and incidents in the day to day Infrastructure Operations as well as by Business Support Teams based on predefined service level agreements regarding network, telecom, and system availability, performance, and service levels (tier 3 operational support)
• Coordination with business users and other groups on lapse in services, performing root cause analyses, as well as receiving patching details and application deployment packages
• Escalates unresolved issues accordingly
• Able to provide international and 24/7 support via on-call duties and/or working a flexible off-hours schedule for planned and unplanned maintenance
• Acts a mentor to engineers, providing assistance, guidance and training as required

Your Qualifications:

• 5+ years IP telephony design and implementation experience, including Cisco UC Manager / Call Manager (CUCM), Cisco Unity / Cisco Unity Connection (CUC) and Cisco Emergency Responder (CER)
• Experience in at least one of the following areas: Contact Center, Telepresence, or Collaboration Suite
• Cisco Unified Border Element (CUBE) and SIP Trunking
• Cisco Expressway

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER