This isn’t your cookie cutter help desk position. A Service Desk Associate at Fisher Investments will think beyond the world of checklists and standardized answers. You will learn our system’s in’s and out’s and act as a critical member of the team’s ability to solve problems, create efficiencies and serve our internal customers. Sound intriguing? Then apply today to join our IT Service Desk team in San Mateo (near San Francisco), CA, for this contract role.
The support you will provide includes computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations. We’ll rely on you to trouble-shoot, diagnose and resolve complex PC and network problems. Our employees work within Windows 7, and many utilize Citrix desktop environment—with so many interacting systems, the ability to identify patterns and investigate solutions is critical to this position’s success.
This position requires agility and adaptability to support the needs of the business. Those who thrive here know they don’t know everything, and they don’t let that stop them. They’re energetic and know the importance of what they do to those we serve. They take ownership of the process and act as an advocate for the end-user. They’re not afraid to “roll up their sleeves” and take on even basic tasks to help out the team. They have a strong drive to learn, and do more than they currently do, but the professional patience to know these things take time. They find a balance between being a bold individual contributor and a team player.
Past experience within an Enterprise Help Desk/Desktop Support environment will provide the required technical foundation, but individuals tend to excel here if they take time to absorb, understand, and then innovate within their current environment. They know the importance of customer satisfaction and can work cross-functionally, and consistently seek to be part of the solution; they don’t just fix things, but actually think through “why” and “how” surrounding issues.
Why Fisher Investments:
Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:
We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us as a 2017 Top Workplace with the best benefits!
But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.
* California employees accrue up to 17 days of PTO and 3 days of sick time per year.
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER