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ServiceNow Administrator (2019-8518)

Plano, TX, United States
Information Technology
2019-8518

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Job Description

Overview

It’s an exciting time to be in our IT department; we’re investing heavily in the future of our firm’s technology.  Our business is growing internationally, which emphasizes the need to build an unparalleled technology team that drives future global growth and scale through strategic solutions and continuous innovation.  We play a foundational role in supporting our firm’s diverse businesses, and we’re excited to continue solidifying that foundation as we add more talented technologists to our team.


The Opportunity:

 

Position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues as well as advising on options, risk and impacts on business processes and technical architecture. Design and review new requirements and new features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using ServiceNow platform.


The Day-to-Day:

 

Overall administration of the Service Now instance

  • Partner with outsourced Service Now team on complex administration/integrations
  • Coordinating integrations with applications such as Active Directory and CASB
  • Hands-on design, development and deployment experience with the ServiceNow platform
  • Prepare requirement specifications and design documents
  • Establish and drive ServiceNow configuration standards
  • Facilitate the implementation and integration of all modules
  • Facilitate and test all system upgrades and configuration changes
  • Participate in design review with other team members
  • Partner with team on UIs, Workflows and notifications
  • Ensure configuration consistency across development, test and production environments
  • Effectively manage and prioritize implementation tasks effectively

Your Qualifications:

  • 3-5 years of work experience in ServiceNow Administration, Implementation and Development
  • Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge,  Change, Asset, Service Catalog, Service Portal Configuration)
  • Experience managing instances and support tickets through the HI Service Portal
  • Advanced level knowledge of update sets, code promotion, system clone, data preservers and excluded tables
  • Experience with Agile software development methodologies including Scrum
  • Intermediate level JavaScript, PowerShell and XML
  • Intermediate level knowledge of ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation)
  • Excellent verbal and written communication skills
  • Strong attention to detail, ability to multitask and time management skill

Additional Qualifications:

  • Bachelor level degree in MIS, Computer Science or a related field
  • Must have 4+ years’ experience in Technology, with 3+ years in Infrastructure and Operations
  • 8+ years’ experience in Technology, with 5+ years in Infrastructure and Operations preferred
  • ServiceNow Certified System Administrator certification
  • ServiceNow CIS-Discovery certification
  • Experience with Active Directory, LDAP or Single Sign-on (SSO)
  • Working knowledge of relational databases

Why Fisher Investments:

 

Fisher Investments is a different kind of investment firm. We don’t come from Wall Street, nor do we believe we fit in with most of the finance industry, and we’re proud of that. We work for a bigger purpose: bettering the investment universe. From unmatched service to innovative perspectives on investing, it’s the people that make the Fisher purpose possible. After all, it’s our people that enable us to offer the level of service that we do. And we invest in them accordingly, offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • And much, much more

We also provide a cumulative, continuous learning and development framework customized for every employee. This emphasis on personal and professional growth has yielded an award-winning work environment; we’re Great Place to Work Certified, and The Oregonian named us as a 2017 and 2018 Top Workplace.

 

But in the end, it’s not the perks that keep people here. They stay because they believe in our mission of service—our employees want to make a difference in an industry that can do better.

 

* California employees accrue up to 17 days of PTO and 3 days of sick time per year.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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