Japanese Client Service Associate
Tokyo, Japan
At Fisher, we pride ourselves on building teams of people with unique perspectives and diverse backgrounds. That’s one reason why we welcome candidates from all majors, and do not require a business or finance degree to work here. We are looking for motivated individuals who want to work for a purpose-driven business and enjoy developing new skills. There are no set career paths at Fisher. When you join us, you have the opportunity to learn, grow, and chart a course for a rewarding, long-term career.
- Full Time
- Level: Associate
- Travel: None
- Salary: Competitive
Collaborative Environment. Ongoing Training & Development. Rewarding Career Progression.
Success Profile
At Fisher, our entry-level service roles demonstrate the following traits, and all are equally important to their success.
- Strong Communicator
- Results Driven
- Trustworthy
- Customer Focused
- Collaborative
- Detail-oriented
Culture
At Fisher, you will find a welcoming and inclusive work environment where you can grow, thrive, and do your best work. Our teams are collaborative and employees are encouraged to work with experienced professionals and managers from different business areas. Award-winning training programs support employees’ ongoing development and success. Our career development offerings include mentoring, internal talent advising, global job shadowing, career counseling, bridge programs, and more.
Outstanding performance is recognized and rewarded at Fisher, and with our open career paths, you have the option to choose your own adventure and explore internal career promotions and opportunities. If you are ready to tackle new responsibilities and grow a rewarding career, Fisher is for you!
Potential Career Path
The role you start in is just the beginning. During your Fisher career you can grow professionally as you grow personally, and explore other opportunities based on new skills and interests. Unlike most other companies, we have open career paths—where you go next in the firm is up to you, and we’ll assist you in getting there.
You can start in an Entry Level Service Role, but after that, you can continue in any of the following departments:
- Client Relationship Management
- People Management
- Project/Program Management
- Analyst
- Legal & Compliance
- Recruiting/Human Capital
- Data & Analytics
- Marketing
- Communications
- Operations
- Sales
- Information Security & Technology
Early Career Success at Fisher Investments
Our Global Benefits
We provide coverage that helps you stay healthy and live your best life throughout your Fisher career. This includes well-balanced and proactive health care options and additional benefits that support your health and financial wellness.
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Health Care
Quality health care packages offered globally, covering you and your qualified dependents.
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Work-Life Balance
We provide various forms of support and flexibility so you can achieve appropriate balance across all your priorities.
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Awards & Recognition
We celebrate achievements and drive a strong culture of recognition across the organization.
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Time Off
Our annual leave packages and country-specific paid holidays help you balance work and free time.
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Retirement Plans
We contribute to your 401(k) retirement or pension plan, and provide access to financial planning tools.
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Career Growth & Development
Learning and development programs and resources support you as you build your Fisher career.
Responsibilities
The Opportunity:
As a Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. Expect a dynamic day-to-day, where you will liaise with Sales Representatives, Investment Counsellors, and many other parties. You will be encouraged to ask questions, improve processes, and propose fresh solutions. We invest in employee development, and this role will offer growth and progression opportunities within the firm.
The Day-to-Day:
- Communicate with high-net-worth clients by phone and email in an open, team-oriented work environment
- Partner directly with our custodians to assist with administrative and operational tasks
- Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
- Support salespeople and help produce reports based on the current situation of prospective clients
- Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
Your Qualifications:
- A university degree or equivalent combination of education and experience
- You can connect with a wide array of audiences by phone and email, with a focus on client service
- Work well in a collaborative, team-oriented setting
- Commitment to maintaining quality of work while within defined timelines
Why Fisher Investments Japan:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:
- 100% coverage of your monthly medical, dental and vision premiums for you and your eligible dependents through Allianz Care
- Full refunds on physician fees, prescriptions, testing and more to cover costs outside of national insurance
- 24/7 access to emotional wellness resources for you and your dependents (Ginger emotional coaches and Allianz Employee Assistance Programme)
- Travel support benefits through Allianz and Bupa
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
FISHER INVESTMENTS JAPAN IS AN EQUAL OPPORTUNITY EMPLOYER
See the area you’ll be working in.
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Hear from a Fisher Client Development Associate
"This was my first professional job outside of college, and Fisher has taken me from a college graduate who didn’t have a business or finance background and majored in education to become a savvy businesswoman who is gaining knowledge."
-Caitlind
"The culture, benefits, and mission to better the investment universe were what originally attracted me to Fisher. It feels good to work for a company that always puts their clients’ interests first. Not only are you working for a company who does this, but you are surrounded by a group of employees who share the same common goal."
Caitlind D.
UK Client Development Associate
Fisher Investments
"I started at Fisher as a Client Service Associate working with existing clients. Fisher is a great place to grow a long-term career. I have found fulfillment, upward mobility, stability, rewarding challenges, community, work-life balance, and more! In each role I’ve been in, I’ve learned new skills that continue to build and compound on each other for my next challenge so I can continue to grow."
Maxwell W.
Account Executive Team Leader
Fisher Investments
"I felt incredibly supported during my initial training as a Client Service Associate (CSA). The training program did a great job hitting each type of learning style, which is something I didn’t expect. All of the CSA new hires sat in a training pod with a mentor who was dedicated to helping us learn the role. This gave us the space and confidence to ask questions more frequently."
Rianna S.
Client Service Associate Team Leader
Fisher Investments
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